Flat Planet vs BPO Companies

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Flat Planet is NOT a BPO company. (What is BPO?)

What we do is completely different.

Flat Planet gives you access to offshore talent - you provide the process.

You give your remote employee direct instructions - just as you would any employee - and they do what you say.

Flat Planet does not need to know anything about your actual business process.

BPO is really designed for very large corporations who have sustainable and identifiable business processes that involve dozens or hundreds of staff. For example, a bank can outsource a mortgage processing centre.

	Flat Planet	Business Process Outsourcing (BPO) Providers
Accountability	Simple contract with an Australian company with an address and an ACN - clear lines of responsibility and accountability.		Very detailed contract, probably including exacting details of the actual process you are outsourcing. Contract would most likely be with an Australian company
Security / Confidentiality	Flat Planet has no requirement to obtain any visibility into your business process - yet we take responsibility for ensuring the right physical and IT		Vast security apparatus. Most of large BPO providers have invested heavily in security.
Priority	Your team works exclusively for you- they are bonuses ONLY on your satisfaction.		Working on unknown number of multiple and always massive projects – huge internal competition for resources.
Engagement Model	Straight forward- we facilitate and have your team up an running within two weeks.		Huge front-end consulting process involving consultants and detailed documentation of your business process. Lengthy contract negotiations. May take months to commence work.
Engagement Size	Can engage with just a single head-count or project as small as a few weeks.		Any less than 10 permanent head count would probably not be considered by a BPO company. The reason is they require this size of engagement in order to make a reasonable rate of return on the cost of bringing you on-board.
Skill Composition	Put together team exactly according to requirements.		You don’t know who is working on your project - you outsource the process, the BPO provider selects the team.
Price	Rapid Return on Investment - given there is no up-front fee, you are 'in-front' from the moment the new employee becomes productive.		Significant up-front consulting fees required as well as a major commitment of time. Can take significant time before a reasonable return on investment is first achieved.